Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use an indomex88 account — from how we handle wallet deposits through DANA, OVO, or GoPay to how disputes get resolved.

Account eligibility appliesDANA, OVO, GoPay deposits coveredDispute process outlinedWallet verification requiredLocal law governs access

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HOW WE HANDLE THIS

Account Security and Policy Transparency

We keep our account and data practices straightforward. These four points explain how we approach security, wallet data, record retention, and your ability to request changes — no jargon, just the process we actually follow.

Wallet Data Handling

Your DANA, OVO, or GoPay details are used only to process the transaction you initiate. We do not store full wallet credentials and do not share payment data with third parties outside the processing chain.

Account Security Practice

Login sessions are protected with OTP verification sent to your registered number. If you suspect unauthorised access, lock your account immediately through settings and contact support with your account ID.

Data Retention Period

Account transaction records are retained for the period required under applicable rules. If you close your account, we keep the minimum record set required and delete the rest within the timeframe we communicate at closure.

Requesting a Terms Change or Correction

If you believe a term has been applied incorrectly to your account, submit a written request via email or live chat. Include your account ID, the relevant clause, and the transaction date so our team can review it properly.

What These Terms Actually Cover

indomex88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on indomex88, you agree to the full set of conditions described here. These terms cover account registration, how your identity and wallet are verified, acceptable use of the platform, and the process we follow if a dispute arises. You must be of

1
legal age and in a region where access is permitted under local law — if that changes, you are responsible for letting us know. Deposits made through DANA, OVO, or GoPay are processed under the same terms as any other payment method; the wallet name does
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not change the rules. We may update these terms from time to time. When we do, we will notify you through your registered account contact. Continued use of your account after an update means you accept the revised terms. If any section is unclear, reach out
3
to our support team before proceeding — do not assume. Players in Yogyakarta and across Indonesia are subject to the same account conditions regardless of which local wallet they use to fund play.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about a specific clause, want to flag a concern about your account, or need clarification on how a rule applies to your wallet transactions, our support team is the right first stop. We handle terms-related queries through live chat and email — give us your account ID and describe the clause or transaction in question so we can respond accurately.

Live Chat Open the chat widget from your account dashboard. Share your account ID and the specific terms clause or transaction you need clarified. Responses come from our Indonesia support team.

Email Support Send your query to our support email with your registered account details. Email is useful for longer disputes or when you need a written record of the response for your own files.

Account Help Centre The help centre inside your account lists common terms questions and wallet-specific conditions for DANA, OVO, and GoPay. Check there first before opening a ticket — many answers are already published.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to real account situations — from wallet deposits to dispute steps to what happens when we update the policy.

No. The terms apply equally regardless of which local wallet you use. DANA, OVO, and GoPay are all treated as standard deposit methods under the same account rules.

Access depends on local law. If you access the platform from a region where it is not permitted, your account may be suspended. It is your responsibility to confirm access is lawful in your location.

We notify you through your registered account contact — either email or in-app message. Check your account inbox after logging in if you want to review the latest version before continuing.

Yes. Contact support via live chat or email with your account ID and transaction date. We will review the record and respond with the outcome. Do not raise a chargeback with your wallet provider before contacting us first.

Wallet verification typically requires you to confirm the registered name on your DANA, OVO, or GoPay account matches your indomex88 account name. Support will guide you through any additional steps if needed.

Submit a written request through our support email with your account ID. We will confirm what data we hold, what we are required to retain, and what can be deleted within the applicable timeframe.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Appindomex88 App InfoIndomex88 Banking InfoFAQ

Terms That Cover How Your Account Works

Account Security and Policy Transparency

Wallet Data Handling

Account Security Practice

Data Retention Period

Requesting a Terms Change or Correction

How to Reach Us About These Terms

Common Questions About These Terms

01 Do the terms apply differently if I deposit with DANA versus OVO?

02 What happens if I use my account from a region where access is restricted?

03 How will I know if these terms have been updated?

04 Can I dispute a transaction that I think was handled incorrectly?

05 What do I need to provide to verify my account wallet?

06 How do I request a copy of my account data or ask for data deletion?

Terms & Conditions

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