Reference

What Governs Your Account on indomex88

Our terms set the conditions for using indomex88 — covering account access, payment handling through DANA, OVO, and GoPay, and how eligibility is determined by local law and the region you access from.

Jurisdiction-dependent accessAccount terms apply at registrationDANA, OVO, GoPay coveredData handled per privacy policyContact us to request changes

Explore the Lobby Read FAQ

LEGAL CONTACT PATHS

How to Reach Us on a Legal Matter

If you have a question about our terms, need to dispute a transaction, or want to request account data changes, there are three direct ways to reach our team. Include your registered account email and, where relevant, the wallet reference number from your DANA, OVO, or GoPay transaction — this speeds up the review significantly.

Live Chat Open the chat widget from any page on indomex88. Describe your legal query or dispute and include your account ID for faster routing to the right team.

Email Support Send your request to our support email with your registered name, account reference, and the specific term or transaction you are querying. We respond in written form for legal matters.

Account Help Centre Log in, head to the account settings section, and use the Help form to submit a formal request — useful for data access, account closure, or term-clarification requests.

How Our Legal Conditions Actually Work

indomex88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to indomex88 depends on your location and whether local law in your region permits use of the platform. We do not make blanket claims about availability — if you are accessing from a region where local law restricts online gaming, you are responsible for knowing

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that before proceeding. Your account is personal and non-transferable. You may not share login credentials or allow another person to operate your account. All transactions processed through DANA, OVO, or GoPay are tied to the verified account holder only; if a wallet name does not match
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your registered account, verification may hold the transaction until identity is confirmed. Age eligibility requirements apply — we verify account holders against our registration criteria before processing any financial request. We retain transaction records for compliance and dispute purposes, and we may share data with payment
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processors such as DANA, OVO, or GoPay as needed to complete or reverse a transaction. Any dispute about a transaction must be raised through our support channel within a reasonable period after it occurs — we cannot investigate stale claims with no supporting wallet reference. Our
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terms may be updated; continued use of the platform after a notice of update means you accept the revised terms. If you disagree with any update, you should stop using the platform and contact support to close your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE DATA

Your Data, Your Account, Your Rights

We hold account data only for as long as it serves a legitimate purpose — identity verification, transaction reconciliation, or legal compliance. You can request a copy of the data we hold on you by contacting support with your account ID. Deletion requests are reviewed against our retention obligations; we cannot erase data that is needed for an unresolved dispute or a regulatory hold, but we will confirm what we retain and why.

Data Retention Policy

We keep transaction records and identity documents for the period required under applicable rules. Once that period lapses, data is deleted or anonymised from active systems.

Cookie and Tracking Use

Cookies help us keep your session active across mobile and desktop. We do not sell cookie data to third parties. You can manage cookie preferences through your browser settings at any time.

Account Security Practices

Login is protected by OTP verification sent to your registered number. We do not store plain-text passwords, and any suspicious login attempt triggers an automatic account flag for review.

Requesting Account Changes

To update your registered name, linked wallet — including DANA, OVO, or GoPay — or contact details, submit a request via live chat or email with supporting identity confirmation.

Common Questions About Our Terms

These are the questions we get most often about our legal terms, account conditions, and how we handle data and disputes. If yours is not listed, reach out through live chat or email with your account reference.

Access depends on your location and local law. We do not confirm blanket availability. Check whether your region permits online gaming before registering an account with us.

No. All wallet transactions — DANA, OVO, GoPay — must be from a wallet registered in your own verified name. Mismatched wallets will be held and may require identity confirmation before any funds move.

Contact support via live chat or email with your account ID. State that you want a data access request. We will confirm what we hold and provide it in a reasonable period.

Yes, but deletion is subject to our retention obligations. If you have an open dispute or unresolved transaction, we cannot delete related records until it is resolved. We will explain what stays and why.

We will notify you through your registered contact. Continuing to use indomex88 after the notice period means you accept the updated terms. If you disagree, contact us to close your account before the change takes effect.

Contact support with your wallet reference number and account ID as soon as possible after the transaction. Stale claims without a reference number are harder to investigate — act quickly and include all details upfront.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoIndomex88 Banking Appindomex88 App

What Governs Your Account on indomex88

How to Reach Us on a Legal Matter

Your Data, Your Account, Your Rights

Data Retention Policy

Cookie and Tracking Use

Account Security Practices

Requesting Account Changes

Common Questions About Our Terms

01 Is indomex88 available where I live in Indonesia?

02 Can I use someone else's DANA or OVO account to deposit?

03 How do I request a copy of the data indomex88 holds on me?

04 Can I ask for my account data to be deleted?

05 What happens if you update the legal terms?

06 How do I raise a dispute about a transaction processed through GoPay or DANA?

Legal

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